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Average ER Wait Times

Fort Walton Beach Medical Center

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Destin ER

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Pediatric ER

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Patient Advocacy Groups

Your safety and the quality of health care you receive while a patient at Fort Walton Beach Medical Center is very important to our commitment to exceed the expectations of our patients. If you have any concerns about patient care and safety while in the hospital, we ask that you bring it to the attention of the department supervisor so that we may address your concern in a timely manner. If the supervisor is unable to resolve your concern, we ask that you contact hospital administration at extension 1501 in order to bring it to our attention for resolution purposes. If your concern cannot be resolved by the hospital, you are encouraged to contact the:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Phone: (800) 994-6610
Fax: (630) 792-5636
Email: complaint@jcaho.org

To request a review of your medical care by an organization under contract with the federal government with regard to medical necessity, appropriateness, and quality of treatment provided, you may call:

Medicare Peer Review Organization (PRO)
(800) 844-0795

TRICARE Regional Review Center (RRC)
(800) 658-1405

To report abuse/neglect or exploitation of children, aged persons and/or disabled adults, you may call:

ABUSE Line
(800) 962-2873 (ABUSE)

To report concerns of treatment concerning mentally ill patients, you may call:

Advocacy Group (consumer group)
(800) 342-0825

To report concerns about health care facilities, you may contact:

Agency for Health Care Administration
Consumer Assistance Unit
2727 Mahan Dr
Tallahassee, FL 32308

(888) 419-3456 (Press 1)

To report long-term care issues, you may call:

Ombudsman
(850) 444-8243

To inquire about hospital charges or billing problems, you may call:

Health Care Cost Containment
(800) 342-0828

To report concerns about health care professionals, you may contact:

Agency for Health Care Administration
Consumer Services Unit P.O. Box 14000
Tallahassee, FL 32317

(888) 419-3456 (Press 2)